Effective 12-1-2012

ProClaim Nutrition, LLC dba FitPro Privacy Policy

We recognize the importance of information privacy. This policy describes:

  • Our Commitment to Privacy
  • The Information We Collect
  • How We Use Information
  • Our Commitment to Data Security
  • Our Commitment to Children's Privacy
  • How to Access or Correct Your Information
  • How to Contact Us

Our Commitment to Privacy

Because your privacy is important to us, we provide this notice explaining our online information practices. We do not sell or rent your personal information to third parties. If you have any questions about our privacy policy, please contact us as described in the section entitled “How to Contact Us” below.

Please check our privacy policy periodically for changes. We will also notify you of significant updates and will post the date it was last updated at the top of the privacy policy.

The Information We Collect

We collect personal information about you to deliver the products and services you request and to help improve your shopping experience. We do this using lawful and fair methods. We strive to limit the amount of personal information collected to support the intended purpose of the collection.

Personal information is information that identifies you specifically. The personal information we collect may include contact and payment information like your name, email and physical addresses, phone numbers, and credit and debit card numbers. When you ask us to ship an order, we may collect information you provide us such as the name, address, and phone number of the recipients.

We receive and store certain types of information when you interact with our website, emails, and online advertising. Our purpose is to allow the website to work correctly, to evaluate use of the website, and to support website analytics and marketing campaigns. Some examples include:

  • We may collect technical information such as your internet protocol address, your computer’s operating system and browser type, the address of a referring website, if any, and the path you take through our web pages.
  • We use “cookies” to recognize you as you use or return to our site. This is done so that we can provide a continuous and more personalized shopping experience for you. A cookie is a small text file that a website or email may save to your browser and store on your hard drive. You can choose to browse our websites without accepting cookies. Cookies allow us to recognize you from page to page, and they support your transactions with us. Without cookies enabled, you will still be able to browse our website, but will not be able to complete a purchase or take advantage of certain website features.
  • We may also use web beacons. Beacons allow us to know if a certain page was visited, an email was opened, or if ad banners on our website and other sites were effective.

How We Use Information

We use your information to provide requested products and services and to support core business functions. These include fulfillment, internal business processes, authentication and fraud prevention, and public safety and legal functions. Some examples include:

  • To fulfill your requests for products and services and communicate with you about those requests;
  • To register and service your account;
  • To administer surveys, sweepstakes, contests, and promotions;
  • To provide customer service and alert you to product information, including recalls;
  • To help us improve and customize our service offerings, websites, and advertising; and
  • To protect the security or integrity of our websites and our business.

We do not sell or rent your personal information to third parties. We may share your personal information, whether you are a current or former customer, only under the following limited circumstances.

We may share information about you with service providers or suppliers that help with our business operations. Examples are shipping vendors, billing and refund vendors, credit card processors, and companies that help us improve our product and service offerings and our websites.

We may share your information in other special circumstances. These include situations when we believe in good faith that the law requires it or that the sharing is necessary to protect the safety, property, or other rights of our company, our customers, our associates, or any other person. Examples include protecting the health or safety of customers.

We may share aggregate and statistical data that does not identify you personally. We may do this for research and marketing purposes, for instance to describe our services to prospective partners or advertisers, and for other lawful purposes.

In the unlikely event that our company or substantially all of its assets are acquired by an unrelated third party, your personal information may be one of the transferred assets.

Our Commitment to Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Securing your information is a company priority. We use reasonable security measures to protect the confidentiality of personal information. When we do have to collect your most private personal information we will protect its confidentiality, prohibit its unlawful disclosure, and limit access to authorized personnel only.

Your account information is protected by the password you use to access your online account. Please keep this password confidential.

Personal information that is maintained in our offices is subject to physical, administrative, and technical controls as well. Hard copies of private information are maintained in locked locations or cabinets with similar restrictions for electronic storage of private information. When disposed of, the information is shredded, destroyed, erased, or otherwise made unreadable.

Our Commitment to Children's Privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

We are committed to protecting children’s online privacy. In order to protect children’s personal information, and to meet the standards of the Children’s Online Privacy Protection Act (COPPA), we do not knowingly collect personally identifiable information from children under the age of 13 on our website without prior parental consent.

Our website is a general audience website not geared towards children. In several areas of our website, such as when customers contact us via email or create an account, we ask for birth year information. We ask for this to help us ensure that children do not provide us personal information on the site. Please contact us at the email or postal address provided in the “How to Contact Us” section of this policy if you believe we may have collected information from your child and we will work to delete it.

How You Can Access or Correct Your Information

We take reasonable steps to keep your personal information accurate and complete, so we can treat your information properly and effectively under this policy. You can access or update your information, including contact or account information, in the following ways:

  • If you have created an account on our website, log into your account. Once you do, you will be able to enter and update your own contact information and payment information, as well as contact information for recipients you have designated.
  • Contact us at the email or postal address listed in the “How to Contact Us” section of this policy. Please include your current contact information, the information you are interested in accessing, and your requested changes. We will provide you the information requested if reasonably available, or will describe the types of information we typically collect. We will make changes you request or will provide an explanation of what actions we will be able to take with regard to the request. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How to Contact Us

Should you have other questions or concerns about these privacy policies, please send us an email at the address below.

info@fitproprotein.com